Your Privacy

At Pouch, we are committed to maintaining the trust and confidence of visitors to our website. Pouch NYC does not -- and will not -- sell, trade or rent email lists with other companies for marketing purposes. Here you’ll find info on how we treat data that is collected from visitors to this website or when someone subscribes to our newsletter.

VISITORS TO OUR WEBSITE

When someone visits www.pouch.nyc we use Squarespace to collect visitor behavior patterns. This is done to give us standard information such as the number of visitors to specific parts of our site or to gauge visitor traffic to a particular product. This information is anonymous -- there is no attempt by us to find out the identities of those visiting our website.

You can find more information on how cookies are used on this website in the Cookies Section below.

POUCH NEWSLETTER SIGN-UP

As part of the registration process for our e-newsletter, we collect personal information (i.e. your name and email address). We use that info for one reason: to occasionally tell you about the Pouch NYC happenings you’ve asked us to tell you about such as sales, promotions, restocks & new products. We don't -- and will never -- rent or trade email lists with other organizations/businesses.

We use MailChimp as a third-party provider to deliver our newsletter. We gather statistics around email opening and clicks using industry standards to help us monitor and improve the quality of our e-newsletter. If you'd like more info, please see MailChimp’s privacy notice.

You can unsubscribe from emails at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us directly at info@pouch.nyc

 

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SECTION 1 - WHAT DO WE DO WITH YOUR INFO?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
 

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@pouch.nyc

SECTION 3 - DISCLOSURE

We may disclose your personal information in extremely limited circumstances: only if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Squarespace’s data storage, databases and the general Squarespae application. They store your data on a secure server behind a firewall.

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then Squarespace stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


For more insight, you may also want to read Squarespace's Terms of Service (https://www.squarespace.com/terms-of-service/) or Privacy Statement (https://www.squarespace.com/privacy/).

SECTION 5 - THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Third-parties used by Pouch:

  • Mailchimp - Used for occasional e-newsletter updates & only sent after sign-up opt-in consent is given by you

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

LINKS:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES 

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

  • ss_cid, 2 years, Identifies unique visitors and tracks a visitor’s sessions on a site
  • ss_cvr, 2 years, Identifies unique visitors and tracks a visitor’s sessions on a site
  • ss_cvisit, 30 minutes, Identifies unique visitors and tracks a visitor’s sessions on a site
  • ss_cvt, 30 minutes, Identifies unique visitors and tracks a visitor’s sessions on a site
  • ss_cpvisit, 2 years, Identifies unique visitors and tracks a visitor’s sessions on a site
  • ss_cookieAllowed, 30 days, Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. This privacy notice was last updated on May 24, 2018.

QUESTIONS & CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer, Robert Ramirez, at robert@pouch.nyc